3394387 - Messages On Hold - SAP Traceability Hub

Messages On Hold because invitation not accepted or connection not made active.

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 SAP Traceability Hub 

To avoid messages in On Hold status, before you send messages to a partner organization, ensure the partner organization has accepted your invitation and activated the connection. Use the Manage Onboarding app and the Manage Connections app.

Messages are in On Hold status because the receiving partner has not accepted the invitation or activated the connection

Customer Steps

1. Check you sent the invitation to the partner.
2. Ask the partner to accept the invitation.

Invited Partner Steps

1. Accept the invitation.
2. Log in https://ich4ls.cloud.sap
3. Use the Manage Connections app to configure the connection to SAP. See the Invited Partner Getting Started Guide.
   
   
   
   
4. Partner can get an option "Activate the connection".
5. Finally, the partner must activate the connection between your organization and the partner's organization. 

Connection Activated

When the connection is activated, messages that are On Hold are automatically resent from SAP Traceability Hub.

Help Page

ICH, Self-Onboarding, On Hold, SAP Traceability Hub  , KBA , IS-LS-ICH , SAP Traceability Hub , Problem