SAP Knowledge Base Article - Public

3394445 - Conversion job suddenly stopped working - Onboarding

Symptom

  • External to Internal Conversion job runs with failure.
  • ConvertExternalUserOnStartDateJob has stopped working.
  • New hires are not converted to internal employee on their start date.
  • In Monitor Jobs, the Conversion Job is failing with error:
    • Error: 
      • Caused by: com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.RuntimeException: Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id = [NNNNNNN]

Environment

SAP SuccessFactors Onboarding

Cause

Data Issue:

  • The username value in Users_Info table conflicts with one of the terminated user records resulting in the error during conversion.

Resolution

A script execution is required to fix the issue.

  • At this time, only the Onboarding Engineering Team is able to identify the users with conflicting records.

For Live Customers and/or Implementation Partners

  • Please create a support ticket with this subject: KBA 3394445 - Conversion job suddenly stopped working - Onboarding
  • Component: LOD-SF-OBX-JCN
  • Enter the description of what is happening.
  • Provide script execution approval for the internal team to run a script to fix the user details of the sample script.

For Cloud Product Support

  • Raise an Engineering Incident to identify and provide the list of users with conflicting data.
  • Create a service request for script execution.
  • Please see internal information for more details.

Keywords

ConvertExternalUserOnStartDateJob, Conversion, Conversion Job,  Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id, OBX, JCN, ONB, Onboarding, ONB2.0 , KBA , LOD-SF-OBX-JCN , Conversion External User to Internal User , Problem

Product

SAP SuccessFactors Onboarding 2305