3394445 - Conversion job suddenly stopped working - Onboarding

• External to Internal Conversion job runs with failure.
• ConvertExternalUserOnStartDateJob has stopped working.
• New hires are not converted to internal employee on their start date.
• In Monitor Jobs, the Conversion Job is failing with error:
  • Error: 
    • Caused by: com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.RuntimeException: Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id = [NNNNNNN]

SAP SuccessFactors Onboarding

Data Issue:

• The username value in Users_Info table conflicts with one of the terminated user records resulting in the error during conversion.

A script execution is required to fix the issue.

• At this time, only the Onboarding Engineering Team is able to identify the users with conflicting records.

For Live Customers and/or Implementation Partners

• Please create a support ticket with this subject: KBA 3394445 - Conversion job suddenly stopped working - Onboarding
• Component: LOD-SF-OBX-JCN
• Enter the description of what is happening.
• Provide script execution approval for the internal team to run a script to fix the user details of the sample script.

For Cloud Product Support

• Raise an Engineering Incident to identify and provide the list of users with conflicting data.
• Create a service request for script execution.
• Please see internal information for more details.

ConvertExternalUserOnStartDateJob, Conversion, Conversion Job,  Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id, OBX, JCN, ONB, Onboarding, ONB2.0 , KBA , LOD-SF-OBX-JCN , Conversion External User to Internal User , Problem