Symptom
- External to Internal Conversion job runs with failure.
- ConvertExternalUserOnStartDateJob has stopped working.
- New hires are not converted to internal employee on their start date.
- In Monitor Jobs, the Conversion Job is failing with error:
- Error:
- Caused by: com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.RuntimeException: Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id = [NNNNNNN]
- Error:
Environment
SAP SuccessFactors Onboarding
Cause
Data Issue:
- The username value in Users_Info table conflicts with one of the terminated user records resulting in the error during conversion.
Resolution
A script execution is required to fix the issue.
- At this time, only the Onboarding Engineering Team is able to identify the users with conflicting records.
For Live Customers and/or Implementation Partners
- Please create a support ticket with this subject: KBA 3394445 - Conversion job suddenly stopped working - Onboarding
- Component: LOD-SF-OBX-JCN
- Enter the description of what is happening.
- Provide script execution approval for the internal team to run a script to fix the user details of the sample script.
For Cloud Product Support
- Raise an Engineering Incident to identify and provide the list of users with conflicting data.
- Create a service request for script execution.
- Please see internal information for more details.
Keywords
ConvertExternalUserOnStartDateJob, Conversion, Conversion Job, Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id, OBX, JCN, ONB, Onboarding, ONB2.0 , KBA , LOD-SF-OBX-JCN , Conversion External User to Internal User , Problem
Product
SAP SuccessFactors Onboarding 2305