SAP Knowledge Base Article - Preview

3394445 - Conversion job suddenly stopped working (user not converting to internal) - Onboarding

Symptom

  • External to Internal Conversion job runs with failure.
  • ConvertExternalUserOnStartDateJob has stopped working.
  • New hires are not converted to internal employee on their start date.
  • In Monitor Jobs, the Conversion Job is failing with error:
    • Error: 
      • Caused by: com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.RuntimeException: Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id = [NNNNNNN]
      • Error status 7 received while converting user 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

ConvertExternalUserOnStartDateJob, Conversion, Conversion Job,  Not able to load the related EO for Object Type = ONB2ProcessTrigger and internal id, OBX, JCN, ONB, Onboarding, ONB2.0, Exception occurred while update user account User name, exists under accountId, Conversion Failed User list size, and the users are   , KBA , LOD-SF-OBX-JCN , Conversion External User to Internal User , Problem

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