Symptom
A workflow rule to payment information is not working to Onboarding Personal Data Collection.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Enable a workflow rule for onboarding.
- Login as candidate, enter payment information and click submit button.
- Application error occurred.
Cause
In Onboarding, Personal Data collection page doesn’t support Employee Central workflows and Employee Central downstream integrations.
If a rule is configured for this object such that it triggers a workflow when an external user tries to add payment-related information, then the rule must be removed or skipped.
Resolution
Solution 1 - Review the workflow rule
- Go to Manage Business Configuration > Compensation Information> Check whether there is a workflow rule > Click on the 'Details' button > Change 'Onboarding' from 'Yes' to 'No' > save;
- Go to Configure Object Definitions > select Object Definition > select Payment Information > Scroll down to the 'Save Rule' section > Remove the workflow rule.
Solution 2 - Create a business rule to skip the workflow rule in onboarding.
Refer to the Implementation Guide: Personal Data Collection Configuration
See Also
Keywords
Onboarding, obx, rule, workflow, personal, data, collection, trigger, field, portlet, empty, candidate, hire, PDC application error , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem