3394517 - No Customer Number found for the S-User when running RSUPPORT_HUB_CERT_RENEWAL

Symptom

Error when running RSUPPORT_HUB_CERT_RENEWAL to renew certificate for Technical Communication User:

SAP Support Portal connection - Renew client certificate

Configuration
Destination SAP-SUPPORT_PORTAL
Target host apps.support.sap.com
SSF Application SAPSUP

User <TechncialCommunicationUser>
Current Certificate SAPSUP
<certificate details>
Days left before expiration <nr>

HTTP response header fields
No Customer Number found for the S-User!
NO CSR_RESPONSE 0 SSL-Client SAP Passport for Technical User

Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem

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