3394603 - When importing an Integration Definition in Integration Center nothing happens

Symptom

When trying to upload an integration definition (.icd file) in Integration Center, the file is selected successfully but nothing happens on the screen, no error, no reload, and the integration definition doesn't pull up.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite
SAP SuccessFactors Recruiting Management

Reproducing the Issue

Log into the instance
Go to Integration Center
From Create button, click on Import an Integration Definition
Select the file and click on Upload
Nothing happens when trying to upload the .icd file

Cause

This is happening because the user doesn't have the "Intelligent Services Center (ISC)" permission, and the file requires access to the Intelligent Services Center page.

This can be seen from the Network logs in the Developer Tools, in the action of uploading the file:

Resolution

In order to grant this permission, the steps are as following:

Go to Admin Center
Navigate to Manage Permission Roles, and select the role you wish to modify
Click on Permissions
Scroll down to Intelligent Services Tools
Tick the checkbox for "Intelligent Services Center (ISC)"

Keywords

intelligent, services, event, center, centre, integration, icd, file, definition, screen, blank, reload, stuck. , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-INT-INC , Integration Center , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Recruiting all versions

3394603 - When importing an Integration Definition in Integration Center nothing happens - HXM Suite