SAP Knowledge Base Article - Public

3395069 - Approver Notes not Visible to the Shopping Cart Approvers

Symptom

You have added a notes in the shopping cart document however these notes are not visible to the shopping cart approver. 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Home work center
  2. Go to Self- Services - Self-Services Overview 
  3. Select Go Shopping 
  4. Add the relevant details along with Notes
  5. Now approver cannot see the Notes entered by the requester

Cause

In shopping cart document, following note types are available:

  • Internal Comment
  • Remark for Supplier

These notes are not relevant for approver and hence they will not reflect in the approval task of the shopping cart.

Resolution

As a work around, you can add the Notes to approver in the Attachment section of shopping cart. When approver opens the shopping cart, they can see the attachment section at the bottom of the approval screen and they can open the relevant Note attached. 

Keywords

Approver Notes not Visible to the Shopping Cart Approvers; Notes to Approvers; Notes to shopping cart approvers , KBA , AP-REQ-IR , Internal Request , Problem

Product

SAP Business ByDesign all versions