Symptom
You have defined output channel selection rule for created purchase order. You want it to be output by E-mail or Do not Send for example. You have set parameters to EQ(*) to cover all possible values. But it is not working. The output is Printer by default.
Environment
SAP Business ByDesign
Reproducing the Issue
- Open Application and User Management work center;
- Open Input and Output Management->Output Channel Selection;
- Select Created Purchase Order from the dropdown list of Show Rules For;
- Click Go and see the Edit Output Channel screen;
- You can see that for the top rule, Company, Supplier, Purchasing Unit and Employee Responsible are all maintained as EQ(*).
Cause
This is a normal system behavior.
If you set the parameter to EQ(*), it means only when the parameter is * can system match the output channel selection rule and output the document as defined. But system cannot catch any value which is *, so it will choose the default output channel, which is Printer.
Resolution
If you would like the parameter(s) to cover all possible values, you may want to leave the parameter(s) N/A. The normal behavior would be showing * instead of showing EQ(*).
- Open Application and User Management work center;
- Open Input and Output Management->Output Channel Selection;
- Select Created Purchase Order from the dropdown list of Show Rules For;
- Click Go and see the Edit Output Channel screen;
- Click a parameter from Company, Supplier, Purchase Unit, Employee Responsible;
- Remove values from Select Operator field and Enter Value field, click OK;
- Click Save and Activate.
See Also
3190227 - How Output Channel Selection Works in SAP Business ByDesign
Keywords
Output; Output Channel; Output Channel Selection; Created Purchase Order , KBA , AP-RC-OUT , Output Management , Problem