3395097 - Output Channel Selection Rule Not Working

You have defined output channel selection rule for created purchase order. You want it to be output by E-mail or Do not Send for example. You have set parameters to EQ(*) to cover all possible values. But it is not working. The output is Printer by default.

SAP Business ByDesign

1. Open Application and User Management work center;
2. Open Input and Output Management->Output Channel Selection;
3. Select Created Purchase Order from the dropdown list of Show Rules For;
4. Click Go and see the Edit Output Channel screen;
5. You can see that for the top rule, Company, Supplier, Purchasing Unit and Employee Responsible are all maintained as EQ(*).

This is a normal system behavior.

If you set the parameter to EQ(*), it means only when the parameter is * can system match the output channel selection rule and output the document as defined. But system cannot catch any value which is *, so it will choose the default output channel, which is Printer.

If you would like the parameter(s) to cover all possible values, you may want to leave the parameter(s) N/A. The normal behavior would be showing  *  instead of showing EQ(*).

1. Open Application and User Management work center;
2. Open Input and Output Management->Output Channel Selection;
3. Select Created Purchase Order from the dropdown list of Show Rules For;
4. Click Go and see the Edit Output Channel screen;
5. Click a parameter from Company, Supplier, Purchase Unit, Employee Responsible;
6. Remove values from Select Operator field and Enter Value field, click OK;
7. Click Save and Activate.

3190227 - How Output Channel Selection Works in SAP Business ByDesign

Output; Output Channel; Output Channel Selection; Created Purchase Order , KBA , AP-RC-OUT , Output Management , Problem