SAP Knowledge Base Article - Public

3395174 - The placeholder ${user.sp_name} doesn't work in email template for security alert

Symptom

You configured the security alert emails with email template, and the placeholder ${user.sp_name} was used in the template.

The email was sent successfully, but the placeholder was kept in the mail as is, it's not replaced with application name as expected.

Environment

SAP Cloud Identity Services

Cause

It's normal but not an issue.

Resolution

Please note security alert is a notification works at tenant level. The placeholder ${user.sp_name} is for notifications at application level.

The placeholder ${user.sp_name} could not be detected properly in security alert and it should not be used in the relevant template.

Keywords

${user.sp_name}, security alert, IAS, mail, email, notification. , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

Product

SAP SuccessFactors HXM Core 2311