SAP Knowledge Base Article - Public

3395174 - The placeholder ${user.sp_name} doesn't work in email template for security alert


You configured the security alert emails with email template, and the placeholder ${user.sp_name} was used in the template.

The email was sent successfully, but the placeholder was kept in the mail as is, it's not replaced with application name as expected.


SAP Cloud Identity Services


It's normal but not an issue.


Please note security alert is a notification works at tenant level. The placeholder ${user.sp_name} is for notifications at application level.

The placeholder ${user.sp_name} could not be detected properly in security alert and it should not be used in the relevant template.


${user.sp_name}, security alert, IAS, mail, email, notification. , KBA , BC-IAM-IDS , Identity Authentication Service , Problem


SAP SuccessFactors HXM Core 2311