SAP Knowledge Base Article - Public

3395174 - The placeholder ${user.sp_name} doesn't work in email template for security alert


You configured the security alert emails with email template, and the placeholder ${user.sp_name} was used in the template.

The email was sent successfully, but the placeholder was kept in the mail as is ,"${user.sp_name}", it's not replaced with application name as expected.


SAP Cloud Identity Services


It's normal but not an issue.


Please note security alert is a notification works at tenant level. The placeholder ${user.sp_name} is for notifications at application level.

The placeholder ${user.sp_name} could not be detected properly in security alert and it should not be used in the relevant template.


${user.sp_name}, security alert, IAS, mail, email, notification. , KBA , BC-IAM-IDS , Identity Authentication Service , Problem


SAP SuccessFactors HXM Core 2311