3395500 - Not Able to upload attachments in Manage Recruiting Email Templates. An application error occurred

Symptom

When clicking on upload, it shows a error message containing "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

On Manage Recruiting Email Templates, select a template and go to attachments;
When clicking on upload, it shows a error message containing "An application error occurred. Please try again later, or notify support if the issue keeps occurring.";
The attachment is not uploading.

Cause

You have enabled Document Management Service (DMS) in provisioning, but you have not configured a cloud storage vendor, or it is not configured properly.

Resolution

Option 1: Please refer to SAP Help Portal - SAP SuccessFactors HCM Suite - Integrating with Third Party Document Storage where you can find instructions to configure Document Management Service.
- The responsible component for Document Management Service is Platform (LOD-SF-PLT).

Option 2: If you do not have a third-party cloud storage vendor, please disable "Enable Document Management Service" in Provisioning → Company Settings, and the issue should be resolved.
- As a customer, you do not have access to provisioning. To complete tasks in provisioning, contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support.

Keywords

document, email, attachment, application, error, recruiting, management, rcm, , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions

3395500 - Not Able to upload attachments in Manage Recruiting Email Templates. An application error occurred - Recruiting Management.