SAP Knowledge Base Article - Preview

3395672 - Compliance E-Signature is not triggering for candidates - Onboarding

Symptom

DocuSign task is not being triggered automatically, it is necessary to open BPE and do it manually. There is no e-signature task listed under the complete compliance forms tasks. The end user also says no DocuSign email was received in their inbox.

BPE error tile has the following:

  • HCP Error Message: Http Status Code 500.
  • Operation /odata/DataSchema (for FormId EXAMPLE Locale en_US) returned status code 500
  • HCP Response Content: {"error":{"code":"1403"."message"."internal error: please try again later."}}


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding

Keywords

HCP Error Message Http Status Code 500, compliance, task, trigger, no, candidate, onboarding, OBX, inactive, user, error, e-signature. , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DSN , Docusign Integration , Problem

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