3395711 - Email Timestamp is Changed after Moved to an Existing Ticket

After moving an email to an existing ticket, the timestamp of the email was changed.

• SAP Cloud for Customer

1. Go to Service, Ticket ABC (ABC represents a ticket ID)
2. Under interaction tab of Ticket ABC, there is an email whose timestamp is D
3. Click Copy to existing ticket, copy the email to Ticket EFG (EFG represents another ticket's ID)
4. Observed the original email sent in timestamp D is updated to H (H is the time email was copied to ticket EFG)

It is a standard system behavior per design.

Please go to Timeline tab, choose the email and click "Move to Existing Ticket" button. Then the email timestamp would appear the same. And in the old ticket, email would be showing with message  "E-Mail moved to existing Ticket xxx ".

Email, Service, Ticket, Timestamp, C4C, Copy, Ticket, Moved e-mail , KBA , LOD-CRM-SRP , Service Request Processing , Problem