SAP Knowledge Base Article - Preview

3395711 - Email timestamp is changed after copied to an existing ticket

Symptom

After copying email to an existing ticket, the timestamp of email was changed.


Read more...

Environment

  • SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Email, Service, Ticket, Timestamp, C4C , KBA , LOD-CRM-SRP , Service Request Processing , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.