3395927 - Default Font Changed on TinyMCE Editor When Selecting Next Line

A default font is changed on the TinyMCE editor in Ticket Interactions when you select a next line by moving a cursor or clicking a down arrow key

SAP Cloud for Customer

Preparation

You enable TinyMCE Editor in Administrator => Service and Social => Ticket Configuration

You assign a Default Signature in User Menu => Settings => My Email Settings

1. Go to the Service work center
2. Go to the Tickets view
3. Open the Ticket 123 (Where 123 refers to the Ticket ID)
4. Go to the Interactions tab
5. Click New or Reply All
6. Select the first line on the editor to check the default font (e.g. Arial 16pt)
7. Move the cursor next line or click the down arrow key

Result: Font is changed to Verdana 11pt or possibly to another size

When there is a space on the Signature Template, the default formatting maintained by the editor is applied, which in case of TinyMCE is Verdana 11.

Resolution 1

Click Enter to go to the next line

Resolution 2

Remove the space on the Signature Template 

3149115 - Default Font and Font Size on TinyMCE Editor

Default, Font, Type, Size, TinyMCE, Verdana,  , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem