3396152 - FAQs about backup and recovery service for S/4HANA Public Cloud Customers

Symptom

You have question related to backup and recovery service for your S/4HANA Cloud, Public edition.

Environment

S/4HANA Cloud, Public edition

Reproducing the Issue

Cause

Resolution

What types of backups are provided by the backup services for SAP S/4HANA Cloud?
The backup services for SAP S/4HANA Cloud utilize various backup methods including regular data and archive log backups.
Where are the backups stored for SAP S/4HANA Cloud?
The backups of SAP S/4HANA Cloud are stored in a secure offsite location which ensures data safety and redundancy.
What happens in case of a disaster resulting in the loss of the production data centre in SAP S/4HANA Cloud?
Commercially reasonable efforts are made to restore productive tenants from the backups as soon as practicable. The recovery process involves retrieving backups and prioritizing tenant restoration based on predefined guidelines.
Can customers opt for enhanced disaster recovery services in SAP S/4HANA Cloud?
Yes; customers can subscribe to SAP S/4HANA Cloud disaster recovery for enhanced disaster recovery services beyond the standard backup services and subject to an additional fee.
What is the backup strategy for the SAP HANA® database?
The SAP HANA® database is backed up as part of the below backup startergy,
• Productive system: Daily data backup; archive logs multiple times daily
• Nonproductive system: Weekly data backup; archive logs multiple times dail
How often is the data backup performed for the productive system?
The productive system's data backup is performed daily.
How often is the data backup performed for the nonproductive system?
The non-productive system's data backup is performed weekly.
How frequently are the archive logs backed up for both productive and non-productive systems?
The archive logs for both productive and non-productive systems are backed up multiple times daily.
Is archive logs for both productive and non-productive systems are backed up multiple times daily?
SAP has appropriate processes and automated tools in place to validate backup integrity. Backup logs are reviewed daily to detect and correct failures.
How long are the backup cycles stored for the productive and nonproduction systems?
The backup cycles for the productive and nonproduction systems are stored for 28 days and 14 days; respectively.
What is the retention period for the backup cycles of the productive system?
The backup cycles for the productive system are stored for a duration of 28 days.
How long are the backup cycles of the non-productive system retained?
The backup cycles for the nonproductive system are stored for a duration of 14 days.
Can customers restore their data within the backup cycles for both productive and non-productive systems?
Restore is not a service available on request for customers for the productive and non-productive system.
It is only available in an emergency to mitigate risks from logical errors such as data corruption and other irreparable situations.
What are the disaster recovery services offered for SAP S/4HANA Cloud?
The disaster recovery services provide failover and restoration of the system to a data center in a second region.
Are disaster recovery services included in the SAP S/4HANA Cloud subscription?
Customers have the option to subscribe to the disaster recovery services for SAP S/4HANA Cloud. It is optional and subject to additional fees.
What is the definition of Recovery Time Objective (RTO) in business continuity planning?
Recovery Time Objective (RTO) is the acceptable duration required to bring the cloud service back up after a major issue or disruption.
How is Recovery Time Objective (RTO) different from Recovery Point Objective (RPO)?
Recovery Time Objective (RTO) focuses on the duration to bring the cloud service back up; whereas Recovery Point Objective (RPO) is concerned with the maximum tolerable period for potential data loss.
What is the significance of Recovery Time Objective (RTO) in business continuity planning?
Recovery Time Objective (RTO) helps establish the acceptable downtime or duration for restoring the cloud service to minimize impact on business operations.
Are the Service Level Agreement (SLA) of RPO and RTO valid during database update and upgrade processes?
The RPO and RTO SLA are not valid during database update and upgrade processes due to the need for a new initial database synchronization to the secondary data center.
What are the operational characteristics of the remote disaster data center?
The remote disaster data center offers an in-place network; security measures; storage capabilities; and a basic complement of replacement servers.
How is the standby database maintained at the remote site?
The standby database is continuously replicated and maintained at the remote disaster data center.
Does SAP schedule an annual disaster recovery test specific to each customer?
The annual disaster recovery test is not customer-specific and is conducted at a broader level once a year
Are disaster recovery services applicable to add-ons developed on SAP® Business Technology Platform or customizations?
No; the disaster recovery services do not apply to add-ons developed on SAP® Business Technology Platform or customizations developed by SAP or SAP customers; including code developed by third parties.
Do disaster recovery services cover customizations developed by SAP customers?
No; disaster recovery services do not cover customizations developed by SAP customers; including code developed by third parties.
What types of developments are excluded from disaster recovery services?
Disaster recovery services do not apply to add-ons developed on SAP® Business Technology Platform or customizations developed by SAP or SAP customers; including code developed by third parties.
Can noncritical updates of the cloud service be restricted during failover under the disaster recovery service?
Yes; while operating under the disaster recovery service failover; noncritical updates of the cloud service may be restricted to prioritize stability and avoid potential disruptions.
Are there any restrictions on noncritical updates during disaster recovery service failover?
Yes; noncritical updates of the cloud service may be restricted during disaster recovery service failover to maintain stability and minimize potential disruptions.
What updates may be restricted during disaster recovery service failover?
Noncritical updates of the cloud service may be restricted during disaster recovery service failover to ensure stability and avoid potential disruptions.
What does the service description entail for SAP HANA system replication?
The service description involves the continuous replication of the customer's productive data using SAP HANA system replication to a data center in a second region.
How is the customer's productive data replicated using SAP HANA system replication?
The customer's productive data is continuously replicated using SAP HANA system replication to a data centre in a second region.
What is the purpose of continuous replication of the customer's productive data?
The purpose of continuous replication is to ensure data redundancy and availability by maintaining a synchronized copy of the productive data in a secondary data center.
Which system does the service target for continuous replication?
The continuous replication service is only applicable to the productive system and not for nonproductive systems.
What is the Recovery Point Objective (RPO) for the service?
The Recovery Point Objective (RPO) for the service is 30 minutes.
How frequently is the data replicated to meet the Recovery Point Objective (RPO)?
The data is replicated every 30 minutes to meet the Recovery Point Objective (RPO).
What is the maximum tolerable data loss in the event of a major issue?
The maximum tolerable data loss is 30 minutes as per the Recovery Point Objective (RPO).
What is the Recovery Time Objective (RTO) for the service?
It takes a maximum of 12 hours to recover the system and restore service availability as per the Recovery Time Objective (RTO).
What additional services are available with the SAP S/4HANA Cloud subscription?
Customers have the option to subscribe to the SAP S/4HANA Cloud; disaster recovery; and in-memory extension separately based on their requirements.
Which regions are covered by the service availability for continuous replication?
Frankfurt/Rot (Germany) → Amsterdam (Netherlands); Tokyo (Japan) → Osaka (Japan); Sterling/Ashburn (United States) → Colorado Springs (United States).
What are the geographical locations covered by the service availability for continuous replication?
The service availability for continuous replication covers geographical locations such as Frankfurt/Rot (Germany); Amsterdam (Netherlands); Tokyo (Japan); Osaka (Japan); Sterling/Ashburn (United States); and Colorado Springs (United States).
What type of backup service is provided for non-productive systems?
The backup for non-productive systems is performed through the standard support; allowing restoration from disk.
What type of backup service is provided for the productive system (P-system)?
The primary method of data recovery for the productive system (P-system) is the restore from disk option provided through standard support.
Is there replication to a remote data centre for both non-productive systems and the productive system?
Yes; replication to a remote data centre is available for both non-productive systems and the productive system.
What is the data backup cycle for non-productive systems?
The data backups for non-productive systems are performed on a regular basis; with a cycle of 14 days.
What is the data backup cycle for the productive system (P-system)?
The data backups for the productive system (P-system) are performed on a regular basis; with a cycle of 28 days.
What are the recovery options available for data restoration?
The range of data restoration options includes the ability to restore data to any desired point in time within the backup cycle.
Are the costs for backup and data restoration included in the subscription?
Customers do not need to pay additional fees for backup and data restoration services as they are included in the subscription.
How can we confirm that their data is backed up successfully by SAP?
As this is a SaaS product, SAP takes care of the backup and customers can check the compliance in the SAP trust centre
Can customer export and backup the data by their own?
Customer can export few data from Fiori launchpad, but it is not a full data backup

Keywords

Backup and recovery, B&R, S/4HANA Public Cloud, , KBA , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , How To

Product

SAP S/4HANA Cloud all versions