SAP Knowledge Base Article - Preview

3396301 - SAP User in BI launchpad gets "Account information not recognized: Try again later or contact your administrator to obtain additional licenses. (FWB 00014)"

Symptom

  • After migration unable to login to BI launchpad using SAP authentication.
  • Error: "Account information not recognized: All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. (FWB 00014)"


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x

Keywords

FWB 00014, BI, SAP, SBOP, BIP, BI4, BI4.x, License Key , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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