SAP Knowledge Base Article - Public

3396372 - "Failed to fetch start and end values" Upon setting filters on date dimension to fix instead of dynamic in SAP SuccessFactors embedded Analytics Cloud (SAC)

Symptom

  • Upon changing the filter type on date dimension from dynamic to fix, the following error appears:
    "failed to fetch start and end values"
  • When trying to change the filter settings, the filter by Range and Fixed option is now greyed out with the following message:
    "This filter is no longer usable because the dimension contains no booked data"

Environment

  • SAP SuccessFactors HXM Core 2305
  • SAP Analytics Cloud (Enterprise) 2023.21.2

Reproducing the Issue

  1. Navigate to Reporting and open story.
  2. Apply filter to date Dimension -> Filter by Range and select Fixed.
  3. Time out error: "failed to fetch start and end values".
  4. Return to filter to date Dimension -> Filter by Range and Fixed options are now greyed out:
    "This filter is no longer usable because the dimension contains no booked data"

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

sac, dynamic, fix, fixed filter, filter, dynamic filter, failed to fetch, failed to fetch start and end values, This filter is no longer usable because the dimension contains no booked data, filter is no longer usable, no booked data , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem

Product

SAP SuccessFactors HXM Core 2305