Symptom
Some employees were not eligible for some sections in the compensation plan. After sending the worksheet to the completed step, they are not greyed out anymore. Instead, value 0 displays in the columns where they were ineligible.
Environment
SAP SuccessFactors Compensation
Reproducing the Issue
- Login to system- Compensation Home.
- Launch new worksheets with eligibility rules excluding an employee from some sections (eg.merit).
- Compensation- Inbox. Open launched worksheet, the employee's merit columns are greyed out.
- Route Form- send the worksheet to completed status.
- Open the completed worksheet, the employee is not greyed out anymore and has value "0" in the merit columns.
Cause
This is a Known Issue.
Resolution
The fix for this issue is planned to be deployed on 1H 2024 release (b2405).
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
See Also
Keywords
CMP-30774, ineligible employee, eligible after complete, completed worksheet, 0 value , KBA , LOD-SF-CMP-FRM , Forms & Templates , Known Error
Product
SAP SuccessFactors Compensation all versions