3396657 - Ineligible employees greyed out on worksheet will have value 0 after the worksheet completed - Compensation

Some employees were not eligible for some sections in the compensation plan. After sending the worksheet to the completed step, they are not greyed out anymore. Instead, value 0 displays in the columns where they were ineligible.

SAP SuccessFactors Compensation

1. Login to system- Compensation Home.
2. Launch new worksheets with eligibility rules excluding an employee from some sections (eg.merit).
3. Compensation- Inbox. Open launched worksheet, the employee's merit columns are greyed out.
4. Route Form- send the worksheet to completed status.
5. Open the completed worksheet, the employee is not greyed out anymore and has value "0" in the merit columns.

This is a Known Issue.

The fix for this issue is planned to be deployed on 1H 2025 release (b2505).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

No workaround is available.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

success factors, SF, SFSF, SFCMP-30774, ineligible employee, eligible after complete, completed worksheet, 0 value, KI2305, KI2405, KI2411 , KBA , LOD-SF-CMP-FRM , Forms & Templates , Known Error