SAP Knowledge Base Article - Public

3396663 - Error "Unable to fetch form data" for compliance form task - Onboarding


Candidates see error "Unable to fetch form data." while clicking on compliance form task.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as candidate
  2. Open compliance form task (Tax & Superannuation) in HP tile
  3. See an error: "Unable to fetch form data."


"nationalIdCard" portlet is not enabled in Manage Business Configuration.

System is trying to retrieve values from this portlet but cannot reach as it's disabled.

(For SAP Support only) Backend log: please check internal memo.


  1. Go to Admin Center >> Manage Business Configuration.
  2. Enable "nationalIdCard" portlet.


Unable to fetch form data, Invalid property names, PerPerson/nationalIdNav , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem


SAP SuccessFactors Onboarding all versions