SAP Knowledge Base Article - Public

3396697 - Custom picklist fields value are not flowing from Recruiting to Onboarding - Onboarding

Symptom

  • Custom picklist fields value are not mapped from Recruiting to Onboarding while the picklist value exists in Recruiting.
  • (For SAP Support only) Backend log shows "Empty values are sent from RCM" for impacted fields

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Maintain value in Recruiting >> initiate Onboarding
  2. Go to ONB dashboard >> search for candidate
  3. Open "New Hire Data Review" task
  4. Impacted fields are blank

Cause

Non-unique external code is not maintained for picklist items.

Resolution

  1. Go to Admin Center >> Picklist Center
  2. Open the target picklist (from which impact fields are getting value)
  3. Maintain Non-unique external code for picklist items (can be maintained as the same as external code)
  4. Refresh OData via Admin Center >> OData API Metadata Refresh and Export

See Also

3191791 - Field value is not flowing from Recruiting to Onboarding - RCM/OBX

Keywords

Recruiting, Onboarding, picklist, mapping, Non-unique external code , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions