Symptom
- Custom picklist fields value are not mapped from Recruiting to Onboarding while the picklist value exists in Recruiting.
- (For SAP Support only) Backend log shows "Empty values are sent from RCM" for impacted fields
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Maintain value in Recruiting >> initiate Onboarding
- Go to ONB dashboard >> search for candidate
- Open "New Hire Data Review" task
- Impacted fields are blank
Cause
Non-unique external code is not maintained for picklist items.
Resolution
- Go to Admin Center >> Picklist Center
- Open the target picklist (from which impact fields are getting value)
- Maintain Non-unique external code for picklist items (can be maintained as the same as external code)
- Refresh OData via Admin Center >> OData API Metadata Refresh and Export
See Also
3191791 - Field value is not flowing from Recruiting to Onboarding - RCM/OBX
Keywords
Recruiting, Onboarding, picklist, mapping, Non-unique external code , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem
Product
SAP SuccessFactors Onboarding all versions