SAP Knowledge Base Article - Public

3397040 - New Ask HR icon is not available on Android - SuccessFactors Mobile App


When opening SuccessFactors mobile app in Android, you notice that the new Ask HR icon is not available.


  • SAP SuccessFactors HXM Suite
    • Mobile App
    • Ask HR (ECSC)


There is a known Fiori limitation which is preventing the new icon to be available for Ask HR in Android.


The SF Product Engineering is investigating a solution for this. This KBA will be kept up-to-date as there is no ETA on the resolution at the moment.

You can bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

See Also


KI2311, MOB-78501, FIORITECHE1-7545, askhr, ecsc, service center, 2h 2023, release
, KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , Bug Filed


SAP SuccessFactors HXM Suite 2311