Symptom
The IAS tenant user login fails with the following message:
Sorry, we could not authenticate you. Try again.
IAS troubleshooting log displays the following logs:
state="failed", action="login", objectType="user", objectId=<Login Name>, message="Local user is INACTIVE", category="audit.authentication"
state="successful", action="update", objectType="user", objectId="<User ID>", category="audit.data-change", {"payload":{"userBlockingPolicyDueDate":"<Date>", "userBlockingPolicyStatus":"inactive"}}
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Environment
SAP Cloud Identity Services - Identity Authentication
Product
Identity Authentication 1.0
Keywords
block, inactive, status, update, login fail, IAS , KBA , BC-IAM-IDS , Identity Authentication Service , Problem
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