SAP Knowledge Base Article - Preview

3397096 - IAS Tenant User Login Fails and Become Inactive


The IAS tenant user login fails with the following message:

  Sorry, we could not authenticate you. Try again.

IAS troubleshooting log displays the following logs:

state="failed", action="login", objectType="user", objectId=<Login Name>, message="Local user is INACTIVE", category="audit.authentication" 
state="successful", action="update", objectType="user", objectId="<User ID>", category="", {"payload":{"userBlockingPolicyDueDate":"<Date>", "userBlockingPolicyStatus":"inactive"}} 



SAP Cloud Identity Services - Identity Authentication


Identity Authentication 1.0


block, inactive, status, update, login fail, IAS , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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