SAP Knowledge Base Article - Public

3397556 - [2H 2023] "Find User" function not working in Proxy Management

Symptom

when I go to proxy management and use 'find user', search for a user, select the user by clicking next to their name and then click 'Select User', their name doesn't appear on the assigment screen.

Environment

SAP SuccessFactors HXM Suite 2311

Reproducing the Issue

go to proxy management and use 'find user', search for a user, select the user by clicking next to their name and then click 'Select User',

Resolution

our internal ENG team were able to isolate and are working on a fix (code WEF-131211) that is scheduled   for Nov 9, 2023. Please note the patch deployment will run through to Nov 10, 2023.  

 

For more information on patch deployment dates to your Data Center, and on how to confirm the instance has received the patch, we recommend you to visit the Product Release & Road Map Information in our SuccessFactors Community.

 

There you'll be able to see the typical Preview Instance patch window, as well as an explanation on how to verify if the patch was applied to your instance.

Reference: 2287597 - HXM Suite - Patch and Product release information / Contractual Maintenance 

Keywords

WEF-131211, KI2311, 2H 2023, preview, INC6380113  , INC6376280  , KBA , LOD-SF-PLT-PRX , Proxy , Problem

Product

SAP SuccessFactors HXM Core 2311