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3397735 - DB outage happened after Commerce version upgraded from 2205 to 2211


Compounded issue happened after Commerce upgraded from 2205 to 2211.

DB request volume flooded, DB DTU spiked to 100%.

Multiple DT problems happened, DT alert HIGH_GC_ACTIVITY and CPU spike on storefront service happened intensively and Failed database connects happened intermittently. 

Most of CPU resource consumed by storefront service, and most of them contributed by converters.

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***



SAP Commerce Cloud


SAP Commerce Cloud 2211


Outage 2211 , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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