SAP Knowledge Base Article - Public

3397805 - No options when assigning Party Role to Party Schema

Symptom

When trying to add a Role to Case Party Schema there is no options to select from.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Settings.
  2. Go to Case.
  3. Go to Party Schema.
  4. Select a Party Schema.
  5. Select +
  6. Select Party Role dropdown.
  7. No options are visible.

Cause

You have not created any Custom Roles.

Resolution

  1. Go to Settings.
  2. Go to Party Processing.
  3. Go to Party Role.
  4. Select + to Create a Custom Role.
  5. You should now be able to choose this Role in Party Schema.

Keywords

Party Schema, Role, Custom, Party Schema , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0