SAP Knowledge Base Article - Public

3398130 - Guideline error when nominating for award


Error messages when trying to nominate user for award.

  1. Error message: "Cannot proceed with the nomination as there is no guideline rule associated with the program".
  2. Error message: "The award coniguration is incomplete for your selection. Contact your administrator to configure the currency conversion on Manage Award Programme Settings."


  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Rewards and recognition

Reproducing the Issue

  1. Go to recognize someone 
  2. Select Nominee
  3. Select award
  4. Fill the required parameters and options
  5. User sees 'Custom' in currency section instead of desired currency value adjacent to the amount value field or just the local currency
  6. Submit award
  7. One of the error message appears


This happens because additional settings are required after the 2311 release. Please refer to Enhancements to Award Currency Determination with Default Guidelines for Reward and Recognition | SAP Help Portal for more details.


The Currency Code is now added as a default criteria for the Guidelines to determine the local currency used for a recipient with spot award programs.  

On this spreadsheet, you enter an asterisk (*) as a wildcard to denote a default value for other columns, but you can no longer use an asterisk with GUIDELINE_CURRENCY_CODE entries. Also, make sure to add all currencies to the file. In case you only populate the functional currency, error will be thrown when nominating employees whose currency is not the functional.

Note: If the functional currency is a custom one, then employees must have at least one pay component in their profile using that currency, otherwise error will also occur.

See Also

2171560 - How to get notified about new or updated SAP Notes and/or KBAs - SAP for Me - SAP for Me


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SAP SuccessFactors Compensation 2311