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3398251 - CMC/BILP login gives error "Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)"

Symptom

  • When trying to Login to CMC/BILP using AD authentication getting the following error message :Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)
  • All the configuration settings for manual AD authentication is setup correctly. Kinit is successful. 


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.X  
  • Windows Server 

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005), Account Information Not Recognized, The Active Directory Authentication plugin could not authenticate at this time, AD logon failed, AD logon failed , AD authentication, windows AD failed, winAD, windows AD, kerberos, manual authentication, SPN, active directory   , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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