SAP Knowledge Base Article - Public

3398482 - Full Copy option is greyed out in Instance Synchronization Wizard


Full Copy (Instance refresh) option greyed out.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors HXM Core

Reproducing the Issue

Login to instance -> search "Instance Synchronization Wizard"  -> check full copy is greyed out


  • Possible Casue1: "Manage refresh" is not configured in Manage Permission Roles
  • Possible Casue2: "Instance Refresh" function is disabled in provisioning


Please confirm whether "Manage Instance Refresh" section is displayed in Manage Permission Roles.

If yes, please grant "Manage Refresh" permission in "Manage Instance Refresh" to related role. 

    If no, please follow the below the solution.

    ---Solution for Possible Casue2---


    This function is configured in Provisioning. You need to contact your Implementation Partner or Customer Support to request the change. 

    Implementation Partner or Customer Support:

    Login to Provisioning -> Company Setting -> Enable Instance Refresh. Then customer will see the "Manage Instance Refresh" section in RBP tool. Grant "Manage Refresh" permission in "Manage Instance Refresh" to related role. Customer can use Instance Refresh Tool.

    See Also

    Creating an Instance Refresh Request


    instance refresh tool, full copy, instance refresh disabled, full copy disabled, full copy option greyed out, can't choose full copy , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem


    SAP SuccessFactors HXM Core all versions