3398739 - User Management Import: The CSV file failed to be imported. Contact your system administrator for assistance

• Importing users into the User Management tile of the IAS tenant using a csv file fails with the following error:

The CSV file failed to be imported. Contact your system administrator for assistance

• It can be verified that the CSV file is created as per the documentation - Import CSV File with Full User Profile | SAP Help Portal

The CSV file must contain at least the following three columns:

• • • userName or loginName
    • emails[0].value or mail
    • name.familyName or lastName

Identity Authentication Services

KBA , BC-IAM-IDS , Identity Authentication Service , Problem