SAP Knowledge Base Article - Public

3398748 - Application Error Message "HTTP Code: 503 ( Service Unavailable )" in Web Service Message Monitoring - Interface: _-ITSAM_-SM_SEARCH 

Symptom

You see web service messages with the error the message  "HTTP Code: 503 ( Service Unavailable )" . (Possibly several a day) 

 

Full Error message: 

 

Status: Application Error  

Message ID: ABC (Where "ABC" represents Message ID)

Error Text: HTTP Code: 503 ( Service Unavailable )  

Service Interface:   _-ITSAM_-SM_SEARCH 

Service Interface Namespace      

urn:sap-com:document:sap:rfc:function 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Application & User Management
  2. Web Service Message Monitoring

Result: You see web service messages with the error described above.

Cause

The application interface mentioned (ITSAM_-SM_SEARCH) is used for the Solution Search functionality.

The errors that are shown are still related to an old configuration which results in these kind of entries in Message Monitoring. 

Resolution

These error messages can be ignored as they do not cause any impact in the customers' system. Also, the Solution Search functionality still should return results as expected.

Keywords

HTTP Code: 503 ( Service Unavailable ) , _-ITSAM_-SM_SEARCH, Web Service Error, Application Error, Outbound Message Failing, Outgoing , KBA , AP-LM-AM-PCE , Process Communication Errors , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , Known Error

Product

SAP Business ByDesign all versions