Symptom
The filter feature does not work consistently in the New Redesigned Application Workbench. When using keywords taken from a resume or cover letter candidates cannot be found.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Make sure the Latest Application Workbench is enabled
- Go to Filters
- Add a keyword in the Resume or Cover Letter section
- Hit enter to start the search
- The candidate cannot be found even though the keyword is present in the Cover Letter/ Resume
Cause
The uploaded file is not an actual PDF or Word doc but an image converted to a PDF.
Resolution
Please ensure that the uploaded Resume or Cover Letter are actual PDFs (or Word docs) and not images converted to a PDF as the system won't be able to read keywords from an image.
Keywords
Filter, keyword, candidate, resume, cover, letter, application, new, search , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem