SAP Knowledge Base Article - Public

3398775 - EMAIL (ONB) Goal assignment updated Template Is not triggering - Onboarding

Symptom

EMAIL (ONB) Goal assignment updated Template Is not triggering when a representative updates the goals on the Dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to dashboard
  2. Find candidate 
  3. Click Set Goals for New Hires > View Details > edit
  4. Set a different goal (change anything)
  5. Submit
  6. There is no error, but email is not sent

Cause

Working as expected.

Resolution

This is working as design.

This email is only sent when there is successful transfer of goals when the user is converted from a new hire to an employee.

It does not send if you just edit the goals in onboarding, so external user will not receive (trigger does not work for external).

Keywords

Email, onb, Goal, assignment, updated, Template, triggering, onboarding, task, new, hire, onboardee, obx , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions