SAP Knowledge Base Article - Public

3398780 - Data point comment error "Adding comments failed. Please contact SAP support" using BPC live connection

Symptom

  • An error adding a data point comment in a story using BPC live connection. 

Adding comments failed. Please contact SAP support.
Correlation ID: 

[object Object]
Correlation ID:

  • 403 error observed in Chrome trace at the time of the error. 
  • Followed the steps from KBA 3377759 How to set up comments on BW/BPC live Connections in SAP Analytics Cloud (SAC), Adding Comments to a Data Cell in SAC online help

Environment

SAP Analytics Cloud (Enterprise) 

Reproducing the Issue

Add a data point comment in a SAC story using BPC live connection. 

Cause

Document service(/sap/bw/ina/Documents) has not been activated in tcode SICF 

Resolution

Activate Document Service(/sap/bw/ina/Documents) in tcode SICF 

Keywords

KBA , LOD-ANA-PL-DPC , Data Point and Dimension Commenting , BW-BEX-OT-OLAP-DOC , Document Services , Problem

Product

SAP Analytics Cloud all versions