Symptom
In Service Contracts, the start date and end date are not copied from the contract header to certain line items.
As a result, some items display empty start and end date fields.
Environment
- Service Management (CRM)
- SAP S/4HANA CE2308
Resolution
This issue has been identified by SAP and is planned to be corrected in a future hotfix.
- The fix is included in Hotfix Collection CE2308 HFC09.
- Deployment to customer systems is scheduled for the weekend of November 11–12.
For the latest details, refer to the SAP S/4HANA Cloud update schedule.
If follow-on processing has already taken place for affected Service Contracts, please proceed as follows:
- Create a customer case with SAP Support.
- Use the following components:
- CRM-S4-SRV-CTR-2CL (Service Contracts)
- CRM-S4-SRV-SVO-2CL (Service Orders)
SAP Support will analyze the affected documents and apply necessary corrections.
Keywords
service contract, item dates, start date, end date, billing dates, CRM service contract, CE2308, HFC09, Manage Service Contracts, F3763, CRM4_SERV_CONTRACT_MANAGE_SRV, header, item, date not copied , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem
SAP Knowledge Base Article - Public