3398787 - Service Contract Dates at Item Level Are Not Populated in SAP S/4HANA Cloud Public Edition

In Service Contracts, the start date and end date are not copied from the contract header to certain line items.

As a result, some items display empty start and end date fields.

• Service Management (CRM)
• SAP S/4HANA CE2308 

This issue has been identified by SAP and is planned to be corrected in a future hotfix.

• The fix is included in Hotfix Collection CE2308 HFC09.
• Deployment to customer systems is scheduled for the weekend of November 11–12.

For the latest details, refer to the SAP S/4HANA Cloud update schedule.

If follow-on processing has already taken place for affected Service Contracts, please proceed as follows:

• Create a customer case with SAP Support.
• Use the following components:
  • CRM-S4-SRV-CTR-2CL (Service Contracts)
  • CRM-S4-SRV-SVO-2CL (Service Orders)

SAP Support will analyze the affected documents and apply necessary corrections.

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