3398892 - FAQs about S/4HANA Public Cloud Life Cycle Management

You have question related to software life cycle management in S/4HANA Public Cloud,

1. How do the upgrade cycle look like in SAP?
2. How do I prepare for the upgrade/ What things I need to keep in mind before the upgrade schedule?
3. How do I get to know about the Upgrade and Maintenance Schedule for my 3 SL systems?
4. How does Single sign-on work?
5. How to enhance for custom fields?
6. How to build extensibility applications?
7. What are maintenance windows?
8. What are maintenance and upgrade schedule for my 2SL systems?
9. Where are the different data centers located, and how can I know about them?
10. I would like to know about the Data center certifications?
11. What cloud services are not part of the subscription fee?
12. How is cloud security done?

SAP S/4HANA Cloud Public Edition

1. How do the upgrade cycle look like in SAP?
   

   Half-yearly upgrades are performed as follows:

   ▪ T (test) systems are upgraded first

   ▪ Starter (S) and other types of systems (e.g. Sandbox, Evaluation) are upgraded 1 week later

   ▪ D (development) and P (production) systems are upgraded 3 weeks after T system upgrade

   Each customer is notified via mail, 6 weeks prior to (T) system upgrade.
   
   
2. How do I prepare for the upgrade/ What things I need to keep in mind before the upgrade schedule?
   
   Detail about prepare for the upgrade can be found in the SAP S/4HANA Cloud Public Edition Active Roadmap Viewer for 3SL customers and 2SL Customers can refer to SAP Activate for SAP S/4HANA Cloud Public Edition (2-system Landscape).
   
   
3. How do I get to know about the Upgrade and Maintenance Schedule for my 3SL systems?
   
   Upgrade and maintenance schedule, as well as downtime windows for 3SL Systems is published in this document here. 
   
   
4. How does Single sign-on work?
   

   SAP Cloud Identity is central identity provider (IDP) for user authentication. Two possibilities exist:

   • Users exist in SAP Cloud Identity. Authentication is made for SAP S/4HANA system access.

   • Users exist in a customer chosen IDP. SAP Cloud Identity acts as proxy, redirects to customer IDP for user authentication.

   For more details please review SAP Cloud Identity Services
   

5. How to enhance for custom fields?
   

   SAP Fiori apps with ADMINISTRATOR role: Custom Fields and Logic, Manage Software Collection, Import Software Collection

   support In-app extensibility.

   For more details, please review SAP Extensibility Explorer for SAP S/4HANA Cloud Public Edition.
   

6. How to build extensibility applications?
   

   You can build new standalone applications as extensibility scenarios between SAP Cloud Platform and SAP S/4HANA Cloud Public Edition.

   Adhere to guidelines documented in whitepaper.

   For more details, please review SAP Extensibility Explorer for SAP S/4HANA Cloud Public Edition.

7. Where can I find detail about maintenance windows for SAP Cloud services?
   
   Please find detail here - Maintenance Windows and Major Upgrade Windows for SAP Cloud Services
   
   
8. What are maintenance and upgrade schedule for my 2SL systems?
   
   Upgrade & Maintenance Schedule for SAP S/4HANA Cloud Public Edition, 2-System Landscape & SAP Marketing Cloud can be find here.
   
   
9. Where are the different data centers located, and how can I know about them?
   

   SAP S/4HANA Cloud Public Edition is using various data centers in regions MENA, APJ, EMEA, Americas

   For more details please review Data Center Locations

10. I would like to know about the Data center certifications?
    

    Product related: Financial controls SOC 1 (SSAE16 / ISAE 3402);

    Operations and compliance SOC 2 (AT 101 / ISAE 3000)

    Organization related: ISO 27001, ISO 22301, ISO 9001

    For more details, please review section data center security measures: Delivering trusted cloud solutions

11. What cloud services are part of the subscription fee?
    

    SAP Enterprise Support is included in subscription fee.

    SAP Preferred Success and SAP Preferred Care focus on strategic guidance and personalized engagement to realize business value in cloud.

    For more details please review Support Policy for SAP Cloud Services from Cloud Services Agreements.

12. How is cloud security done?
    
    SAP protects businesses’ applications and data by building, running, and maintaining more-secure operations, 
    Please refer Data Security Trust Model By SAP for detail.

3-System Landscape – Upgrade & Maintenance Schedule

Upgrade schedule, Lifecycle Management , KBA , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , How To