SAP Knowledge Base Article - Public

3399163 - Type Ahead Search And Address Validation Does Not Work

Symptom

Type Ahead Search and Address validation does not work in Account.

Environment

SAP Cloud for Customer.

Reproducing the Issue

Issue 1 - Address type ahead search doesn't work.

  1. Navigate to Customer work center.
  2. Go to Individual Customer.
  3. Click New.
  4. Fill the text in Search Address.
  5. Notice that values are not populated.

Issue 2 - Address Validation does not work.

  1. Navigate to Customer work center.
  2. Go to Account or Individual Customer.
  3. Open an Account / Individual Customer.
  4. Click Actions.
  5. Click Validate Address.

Validate Address function does not work.

Cause

Incorrect configurations in Mashup Web Services.

Resolution

Follow the below configuration steps.

Login to the system in English Language configure DQM Address Typeahead.

  1. Go to the Administrator work center.
  2. Go to the Mashup Web Services view.
  3. Search for DQM Address Typeahead using 'Service ID' in the Service Name field.
  4. Open it and click Copy *Do NOT change the Service Name and keep it as DQM Address Typeahead.
  5. Fill the fields in the Service Information.
    • Select OAuth in the Authorization Method field.
    • Put the clientid from the Service Key in the Consumer Key field.
    • Put the clientsecret the from Service Key in the Consumer Secret field.

Maintain following steps for Cloud foundry environment.

    • Put /oauth/token?grant_type=client_credentials (Default URL) in the Request Token URL field.
    • Put /oauth/token?grant_type=client_credentials (Default URL) in the Access Token URL field.
    • Put /oauth/authorize (Default URL) in the Authorize URL field.

Maintain following steps for Neo Environment.

    • Put /oauth2/api/token?grant_type=client_credentials (Default URL) in the Request Token URL field.
    • Put /oauth2/api/token?grant_type=client_credentials (Default URL) in the Access Token URL field.
    • Put /oauth2/api/authorize (Default URL) in the Authorize URL field.
    • Select XML in the Service Protocol field.
    • Select Post in the HTTP Method field.
    • Select Form in the Content Type.
    • Put the URL from the Service Key in the URL field.

    6. Click Save and Close.
    7. Refresh the page and check to see if the Status is Active. 

See Also

KBA 3384610 - Address Type Ahead Search Does Not Work in Customers

Keywords

Type Ahead, Address Validation, Search , KBA , LOD-CRM-IND-UTL , Utilities , Problem

Product

SAP Cloud for Customer core applications 2311