SAP Knowledge Base Article - Public

3399212 - Error when Generate Document in People Profile<Actions


When clicking Generate Document in People Profile<Actions, error pops up with fingerprint: e19fbff559cb97bb6c598513e028d08f4afe3ddb.


SAP SuccessFactors Employee Central

  • Document Generation


  • The subject user is not an EC user, his Job Information data is not maintained.
  • Since Document Generation is an EC feature, it would not work for EP user.

    There are two scenarios:

    1. EP user is added via Import Employee Data <Basic Import only
      • The "Generate Document" option will not show up under People Profile<Actions
    2. EP user is added via Import Employee Data < Basic Import, and Employment Details is imported as well
      • The "Generate Document" option will show up under People Profile<Actions, however, when you click "Generate Document", an error pops up. "Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again." click "Show error" link, you could find fingerprint: e19fbff559cb97bb6c598513e028d08f4afe3ddb


If modifications are required, please refer to KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products to raise your requirement in order to help us provide better services for you.


e19fbff559cb97bb6c598513e028d08f4afe3ddb, EP user , KBA , LOD-SF-EC-DOC , Document Generation , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions