Symptom
Inactive Employees are not showing in People Profile search on selecting 'Include Inactive Users in search'.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors HCM
Reproducing the Issue
- Go to My Employee profile.
- Click on drop down -> check the box ‘Include inactive users in search’ -> search for an inactive use.
- No data is found
Cause
It is caused by a duplicated non-unique external code from the "employee status" picklist.
Resolution
Please check in the "employee-status" picklist if there is any duplicated value as per below:
- Navigate to Admin Tools -> Picklist Centre
- Search for 'employee-status' picklist.
- Make sure that there are no employee status exist with duplicate 'Non-unique external code'. For employee-status, the 'Non-unique external code' must have unique values.
See Also
Keywords
KI2311, Include inactive users in search, 2H 2023, b2311, terminated user, people profile, search, INC6485171, Non-unique external code, sf, deactivate, deactivated, purge
Product
SAP SuccessFactors Employee Central 2311