SAP Knowledge Base Article - Public

3399278 - Inactive Employees are not showing in People Profile search on selecting 'Include Inactive Users in search'

Symptom

Inactive Employees are not showing in People Profile search on selecting 'Include Inactive Users in search'.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Go to My Employee profile.
  2. Click on drop down -> check the box ‘Include inactive users in search’ -> search for an inactive use.
  3. No data is found

Cause

It is caused by a duplicated non-unique external code from the "employee status" picklist. 

Resolution

Please check in the "employee-status" picklist if there is any duplicated value as per below:

  1. Navigate to Admin Tools -> Picklist Centre
  2. Search for 'employee-status' picklist.
  3. Make sure that there are no employee status exist with duplicate 'Non-unique external code'. For employee-status, the 'Non-unique external code' must have unique values.

See Also

Keywords

KI2311, Include inactive users in search, 2H 2023, b2311, terminated user, people profile, search, INC6485171, Non-unique external code, sf, deactivate, deactivated, purge
, KBA , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central 2311