SAP Knowledge Base Article - Public

3399356 - External Users are not added in the Permission Group - Onboarding

Symptom

  • After completing the New Hire Data Review (Review New Hire Data) step, the new hire is not included in the External Permission Group (Manage Permission Groups).

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate a new hire
  2. Complete the New Hire Data Review
  3. The new hire is not added in the Permission Group

Cause

Expected Behavior:

  • If you are using a field to filter the External User Target Group based on the candidate's start date such as the Job Information Portlet, candidates with future start date will not be part of the target group until their start date.

Resolution

Filtering the External User Target Group based on start date e.g. Job Information portlet:

  • New hires that are initiated with a past-dated start date will immediately be included in the Permission Group.
  • For new hires having a later start date, they will not be included yet, this is because they are not.

This is because their job information portlet is not active until their hire date.

**This is tested in demo where the behavior is confirmed.

Keywords

Onboarding, Onboarding 2.0, OBX, Permission Group, External Onboarding User, User Type, Groups, Included , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding