Symptom
When downloading the data directly from SAP Analytics Cloud tenant, the users deactivation time is not appearing in the downloaded .csv file.
Environment
SAP Analytics Cloud (Enterprise) 2023.16.16
Reproducing the Issue
- Log in to SAP Analytics Cloud tenant
- From the main menu, go to Security and then to Users page
- Select a user you would like to deactivate
- Click on the "Deactivate Users" icon
- (Optional) Select "Email users to notify them that their accounts have been deactivated."
- Click "deactivate"
- Click on the "Export" icon to download the users list in .csv file
- Open the exported file and look for the user that have been deactivated
- Look for the deactivation time and there is no column containing such information.
Cause
This is the expected behavior by design.
Resolution
- You can only check that the user is deactivated from the IS_USER_DEACTIVATED column.
- For the users deactivation time, create an enhancement request per the KBA 2424376 - How do you create an enhancement request and provide feedback for SAP Analytics Cloud?.
See Also
- SAP Analytics Cloud – Managing dormant users | SAP Blogs
- 2424376 - How do you create an enhancement request and provide feedback for SAP Analytics Cloud?
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Get More Help and SAP Support
Keywords
SAP Analytics Cloud, SAC, Excel, Users, Deactivation, Time, Not appearing, .csv, does not. , KBA , LOD-ANA-ADM , SAC Administration , Product Enhancement
Product
SAP Analytics Cloud 1.0