Symptom
You have created a Goods Return document however it is not visible in the invoice entry view of supplier invoicing work center.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Supplier Invoicing work center
- Go to the Invoice Entry view
- Select the query - All Returns to be Invoiced
- Search for the relevant Goods Return document
- No records found
Cause
The Goods Return document is available in the invoice entry view for credit memo creation. However you have to search based on purchase order reference and the corresponding return document is visible.
Resolution
To create credit memo, you can follow the below steps;
- Go to Supplier Invoicing work center
- Go to Invoice Entry view
- Select the query - All returns to be invoiced
- Advanced filter
- Search the return document based on purchase order ID reference
- Actions - Add to list
- When you add to list, you can search based on Goods Return document
- You can now create a New Credit Memo for the returned quantity
Keywords
Goods Return not Available in the Query All Returns to be Invoiced; Goods Return not visible in the invoice entry view , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem
Product
SAP Business ByDesign 2308 ; SAP Business ByDesign 2311