SAP Knowledge Base Article - Public

3399403 - Goods Return not Available in the Query All Returns to be Invoiced

Symptom

You have created a Goods Return document however it is not visible in the invoice entry view of supplier invoicing work center. 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoice Entry view
  3. Select the query - All Returns to be Invoiced
  4. Search for the relevant Goods Return document 
  5. No records found

Cause

The Goods Return document is available in the invoice entry view for credit memo creation. However you have to search based on purchase order reference and the corresponding return document is visible. 

 

Resolution

To create credit memo, you can follow the below steps;

  1. Go to Supplier Invoicing work center
  2. Go to Invoice Entry view
  3. Select the query - All returns to be invoiced
  4. Advanced filter
  5. Search the return document based on purchase order ID reference
  6. Actions - Add to list
  7. When you add to list, you can search based on Goods Return document
  8. You can now create a New Credit Memo for the returned quantity 

Keywords

Goods Return not Available in the Query All Returns to be Invoiced; Goods Return not visible in the invoice entry view , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign 2308 ; SAP Business ByDesign 2311