SAP Knowledge Base Article - Public

3399432 - Gateway Timeout : 504 in CPI and API Picklist

Symptom

You are trying to upsert in batch of records using picklist and encountered an issue below

  • "Gateway Time out : 504" 

Environment

  • SAP SuccessFactors HXM Suite
    • CPI
    • API

Reproducing the Issue

  1. Create a query to upsert batch of records
  2. Encounter a Gateway Timeout 504 error

Cause

There is a known picklist performance issue.

Resolution

  • Change the upsert to be performed in two steps. First create a picklist then create a position records.
  • Picklist performance is being analyzed by SAP engineering team and will be enhanced in the future with no current planned date. 

Keywords

CPI, API, Gateway Time out, 504, Picklist , KBA , LOD-SF-INT-CPI , Standard SF to 3rd Party CPI (HCI) Content , Known Error

Product

SAP SuccessFactors HXM Suite all versions