SAP Knowledge Base Article - Public

3399474 - [Onboarding] ONB2ComplianceMetsDataSyncJob is Failing


  • The ONB2ComplianceMetaDataSync job is failing in provisioning.
  • When we click on details following error is received: Account logon credentials missing.
  • The credentials are maintained under Print form Generation settings in provisioning.


SAP SuccessFactors Onboarding


  • The PFS URL set up in the provisioning was generated for a different instance.
  • The PFS URL is unique to each instance and same PFS URL cannot be used in two different instances. 


Please raise OPS ticket to generate new PFS URL by following below steps: 

Requesting Print Form Service URLs for UI and API Access in Provisioning:

    1. Log in to your SAP community portal account and go to Account Settings.
    2. Make a note of the User ID, which can be found under Login Settings.
    3. To generate a Print Form Services URL, go to the HXM Cloud Operations Portal ( 
    4. From the above link navigate to Create OPS Request -> New ONB 2.0 Print Form Service URL Request
    5. Fill in all the necessary details and click on submit.
    6.  A request to generate PFS URL is created.
    7. Once you get the PFS URL Go to Provisioning -> Company Settings -> Check Enable Print Form Generation
    8. Enter the Print Forms Service URL, Username is the S- User Id or the P user Id associated with the SAP community portal account and password is the password you use to login the SAP community portal.
    9. Save Feature.

See Also

3200902 - Document Management Service: Set Up and Issues with PFS - Onboarding - SAP for Me


Onboarding compliance metadata sync, ONB2ComplianceMetaDataSync job is failing, Account logon credentials missing, Onboarding , KBA , LOD-SF-OBX-JCM , Compliance metadata sync job , Problem


SAP SuccessFactors Onboarding 2311