SAP Knowledge Base Article - Public

3399481 - Function "Copy Solution Profile to Customer System" is missing in Service Control Center

Symptom

Although the question "As an SAP partner, do you want to enable the copying of a solution profile from this system to a customer system" is scoped, the button "Copy Solution Profile to Customer System" is missing in the Service Control Center.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Go to Implementation Project view.
  3. Select the Implementation Project and edit Project Scope.
  4. Go to Question.
  5. Built-in Service and Support -> System Management -> Service Control Center.
  6. Scope the question "As an SAP partner, do you want to enable the copying of a solution profile from this system to a customer system" is scoped, the button "Copy Solution Profile to Customer System".
  7. Go to Service Control Center work center.
  8. Go to System view.
  9. The button "Copy Solution Profile to Customer System" does not appear.

Cause

The button "Copy Solution Profile to Customer System" is available only in Partner Tenants, which means the Tenant Business Type should be "ZH3XX".

Resolution

Open an incident to SRD-CC-CI-CCS and the supporter will reach out to the SPC (operations) team about how customers can get a Partner Tenant which is of type "ZH3XX".

Keywords

Copy Solution Profile to Customer System, Partner Tenant , KBA , SRD-CC-CI-CCS , ByD Service Control Center , How To

Product

SAP Business ByDesign all versions