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SAP Knowledge Base Article - PreviewSymptom
You execute a request payload to create service orders via web service, you find the service orders created are In Preparation status instead of In Process status even you have passed the <ReleaseToExecuteActionIndicator> as true.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign 2311
Keywords
service order; web service; ManageServiceOrderIn; Not Released; "Action Release not possible; action is disabled". , KBA , SRD-CRM-SEO , Service Orders , Problem
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