Symptom
Additional collection step/Custom data collection is not triggered and the following error in the Business Process Engine tile: "Error during placeholder resolving. Null reference was returned from mapping api for resolved values".
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate complete Personal data collection step
- System doesn't trigger Additional/Custom data collection
- For the responsible/admin user it is displayed in business process engine tile: "Error during placeholder resolving. Null reference was returned from mapping api for resolved values"
Cause
Missing mapping for document templates.
Resolution
- Access Document generation - Manage Document Template Mapping
- In first dropdown leave as "All" and in second dropdown provide form name
- No mapping is applied either for Mapping type, Base Object, Target field and rule - it can be missed for one of those target or all of them, the problem will occur the same as every entity must be configured and mapped.
- Map and restart the task on Business Process Engine tile and test with the candidate once again
Screenshot to exemplify step 3:
Keywords
onb, obx, mapping, forms, onb2mapping, custom, forms, template, pfs , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem
Product
SAP SuccessFactors Onboarding all versions
Attachments
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