3399896 - When you Cancel a Customer Invoice for a Contract the Invoice Request Shows the Status 'To be Invoiced'

You have created a Customer Invoice for a contract and later canceled it, when you search for the Invoice Request related to this Customer Invoice that was canceled the Status is showing as 'To be Invoiced'.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Contracts view.
3. Select All Contracts and search for the ID THN (THN represents the Contract ID).
4. Click on Open and then on View All.
5. Navigate to the Document Flow tab.
6. Select the Extended view.

The Customer Invoice ABC will have 'Release Canceled' status (ABC represents the Customer Invoice ID).

1. Go to the Customer Invoice work center.
2. Invoice Requests view.
3. Search for the Invoice Request DEF (DEF represents the ID of the Invoice Request for Customer Invoice ABC).

The Invoice Request status is 'To Be Invoiced'.

1. Go to the Sales Orders work center.
2. Contracts view.
3. Select All Contracts and search for the ID THN (THN represents the Contract ID).
4. Click on Open and then on View All.
5. Navigate to the Renewal and Cancellation sub tab in the General tab.
6. Scroll down until you see Cancelation information

In the Field Invoice Cancellation the option 'Keep Invoice Requests' is selected, and for this reason the Invoice Request will return to the status 'To Be Invoiced' if the Customer Invoice is canceled.

If you do not wish the Invoice Request to have the 'To Be Invoiced Status' follow the steps:

1. Go to the Sales Orders work center.
2. Contracts view.
3. Select All Contracts and search for the ID THN (THN represents the Contract ID).
4. Click on Open and then on View All.
5. Navigate to the Renewal and Cancellation sub tab in the General tab.
6. Scroll down until you see Cancelation information.
7. In the Field 'Invoice Cancellation' change the option selected from 'Keep Invoice Requests' to 'Cancel Pending Invoice Requests'.

Now the Invoice Request will have the status Canceled.

Invoice Cancellation, status, to be invoiced, request, contract invoice request. , KBA , AP-CCP , Customer Contract Processing , How To