SAP Knowledge Base Article - Public

3400031 - Unable to see loading page/screen/message while pay statement in Android

Symptom

When you click on pay statement/ payroll information through Android mobile, it is taking more than 10 seconds to load and not able to view loading page/screen/message.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors App (Android)

Reproducing the Issue

  1. Login to your SuccessFactors App through android device
  2. Click on "List" icon and select "Payroll Information" from the list.
  3. From attachments, click on "Pay Statement" as shown below.
  4. It will take minimum 8-10 seconds to load and will not show any loading page/screen/message.

Cause

As confirmed by Engineering, we never had a proper loading message/screen on Android.

Resolution

We made changes to that as part of MOB-76971 (performance internal ticket) to add a loading message while pay statement is loading. This enhanced experience will be available as part of Mobile 2311 (November 2023) release.

We have checked demo video after testing patch update, now we have added loading screen and performance also improved.

Please monitor this KBA for all future updates on this enhancement.

Keywords

MOB-76971, enhancement, performance, user experience, loading, loading icon, loading message, Android, pay statement, icon, mobile, KI2311, 2H 2023, 2311, KEA, Known Error, known issue, bug, error, fix, defect, release, production, preview, H2. , KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , Product Enhancement

Product

SAP SuccessFactors HXM Suite 2311