SAP Knowledge Base Article - Public

3400102 - Error " You Cannot Assign This Contact as the E-mail Address is Mandatory for the Selected Contact Type" While Creating IT Contact

Symptom

When you create a new IT Contact , system throws below error message:

"You cannot assign this contact as the e-mail address is mandatory for the selected contact type"

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Control Center Work center.
  2. Go to Contact Details view.
  3. Select Create Contact Assignment button.
  4. Select the Contact type.
  5. Fill form with the require information.
  6. Select Save and Close button.

System throws error message " You cannot assign this contact as the e-mail address is mandatory for the selected contact type"

Cause

Employee Email ID is not maintained.

Resolution

  1. Go to Personnel Administration WorkCenter 
  2. Navigate to Employee View
  3. Open Employee ID and Click on Edit.
  4. Navigate to Personal data view.
  5. Click on Private Contact Data View.
  6. Click on Add row and maintain employee email ID .

 

See Also

https://launchpad.support.sap.com/#/notes/2101230

Keywords

IT contact, Error ,e-mail address is mandatory , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem

Product

SAP Business ByDesign all versions