Symptom
When you create a new IT Contact , system throws below error message:
"You cannot assign this contact as the e-mail address is mandatory for the selected contact type"
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Service Control Center Work center.
- Go to Contact Details view.
- Select Create Contact Assignment button.
- Select the Contact type.
- Fill form with the require information.
- Select Save and Close button.
System throws error message " You cannot assign this contact as the e-mail address is mandatory for the selected contact type"
Cause
Employee Email ID is not maintained.
Resolution
- Go to Personnel Administration WorkCenter
- Navigate to Employee View
- Open Employee ID and Click on Edit.
- Navigate to Personal data view.
- Click on Private Contact Data View.
- Click on Add row and maintain employee email ID .
See Also
Keywords
IT contact, Error ,e-mail address is mandatory , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem
Product
SAP Business ByDesign all versions
SAP Knowledge Base Article - Public