SAP Knowledge Base Article - Public

3400199 - Custom onboarding notification for New Hire Data Review step is not triggered - Onboarding

Symptom

Custom onboarding notification for New Hire Data Review step is not triggered.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Configure custom NHDR notification template & relative business rule
  2. Initiate onboarding for candidate
  3. Go to Admin Center > Email Services > Email Status
  4. NHDR notification is not triggered

Cause

MDF Object "ONB2ScheduledMessageActivity" is missing.

(For SAP Support only) Backend log: Please check internal memo.

Resolution

Run "MDF Object Definition To DB Sync Job".

For details, please refer to the KBA 2534674 - How To Fix Inconsistencies In Metadata Framework (MDF).

See Also

Creating a Business Rule to Trigger an Email Notification When the New Hire Data Review Step is In Progress | SAP Help Portal

KBA 2534674 - How To Fix Inconsistencies In Metadata Framework (MDF)

Keywords

Notification, Email, NHDR, MDF object , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions