SAP Knowledge Base Article - Public

3400422 - Password reset link is not working for new candidate - Onboarding

Symptom

When the candidate clicks on the Welcome message URL, they are redirected to a page with the email message text.

Environment

SAP SuccessFactors Onboarding

Cause

The welcome message does not have the [[PasswordResetUrl]] mapped as the link to reset the password.

Resolution

In Email Services > Manage Templates > Select the (ONB) External User Welcome Message Template:

  1. Customize
  2. Proceed to step 3, "Define Email Content"
  3. In the Body Text box, verify that the password reset link is correctly set to the [[PasswordResetUrl]] token.

See Also

3284954 - Token [[PasswordResetUrl]] is not available in External User Welcome Email Template - Onboarding

 

Keywords

Onboarding, obx, welcome, message, redirect, wrong, page, text, link, reset, password, not, work, working, dont , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions