Symptom
When the candidate clicks on the Welcome message URL, they are redirected to a page with the email message text.
Environment
SAP SuccessFactors Onboarding
Cause
The welcome message does not have the [[PasswordResetUrl]] mapped as the link to reset the password.
Resolution
In Email Services > Manage Templates > Select the (ONB) External User Welcome Message Template:
- Customize
- Proceed to step 3, "Define Email Content"
- In the Body Text box, verify that the password reset link is correctly set to the [[PasswordResetUrl]] token.
See Also
Keywords
Onboarding, obx, welcome, message, redirect, wrong, page, text, link, reset, password, not, work, working, dont , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding all versions