Symptom
When searching for an account in the outlook Server Side Integration, the search results include accounts and accounts which are ship-to-parties.
Environment
SAP Cloud for Customer
Cause
Ship-to-party and account are in the same Odata collection (CorporateAccountCollection), so they get filtered together.
Resolution
This is the expected system behavior.
We are constantly thriving to improve our system and hearing your suggestions is the best way forward. Our product managers regularly check the Influence page to hear what changes users would like to see in place and check those for feasibility.
Idea requests can also be voted for by other customers.
If you would like to suggest a change to this behavior, please add this on the Influence page.
Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.
Keywords
Ship-to-Parties, Ship-to-Parties, Ship-to-party, Ship to party, Outlook Integration, Account, Server side , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To